Aftersale Repair Support is a repairs help desk for Ecommerce stores that allows your team to manage all of your repair requests in one place. Top Shopify Electronics stores use Aftersale Repair Support to reduce time and increase the efficiency of their teams.
How After Sale Repair Support Works?
The mechanism of this application is so simple and easy to understand. The customer comes up with the damaged product, which need to be repaired. A ticket is generated against the customer's given information by support person using app backend. Your technical staff will look after their product and make sure to use genuine spare parts and notify the customers about the status of their product.
Aftersales Repair Support lets you:
Create unlimited repair requests
Create custom on the fly to register a request with customer. No need to go in store backend for this.
Change request status to “open”, “repaired”, “completed” or any “custom” status
Track history or each product’s repairs.
Allocate custom color to each status associated with repair request. e.g. light yellow for “open” tickets and light green for “completed” tickets.
As repair is done, create draft order based on products used in repair process.
Ready to provide repair services for free? Try our app on Shopify
No Coding Needed
Mobile Friendly
Easy To Use
Create customers in backend
Great For Electronics Shopify Stores
Create repair request via our app and charge them with draft order with one click