Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.
Customer messages show up inside Shopify Ping, a free iOS app. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.
With Shopify and Apple Business Chat you can:
Add and customize a Chat button on your online store
Add your logo and custom color so that customers have a branded experience in Messages
Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or mac
Respond to inquiries in real-time using Shopify Ping
Specify business hours and an expected response time
Send product recommendations, discounts, and draft orders in chat
Allow customers to checkout with Apple Pay without leaving Messages
Fulfill Apple Business Chat orders from Shopify
Track Apple Business Chat sales using your sales channel overview and Analytics pages
Eligibility requirements:
To use Apple Business Chat you must have an online store
Apple Pay must be enabled on your Shopify account
Shopify Ping must be installed on an iOS device to receive and respond to messages