In a nutshell
This app will help you build a robust returns process that you can use as an amazingly powerful marketing tool for your store. Allow customers to submit return requests, track the status of those returns and print shipping labels, all from an integrated portal on your Shopify store.
On the back-end, your team can set custom return rules and deadlines, see analytics on return requests, and approve/reject requests with ease. Spend less time managing returns over email and let the app do it for you!
Powerful customer portal
Bold Returns offer an easy-to-integrate customer portal that your shoppers can use to do order lookups and submit any return requests they may have. Through the portal, customers can:
* See the status of submitted/past return requests
* Add written notes/messages and upload photos
* Automatically print return shipping labels from UPS (if configured)
Custom return rules
Set rules for each of your products that determine the length of time for which they can be returned. For example, your swimwear products might not be returnable at all, but you also sell t-shirts that can be returned within 30 days of purchase. It's super easy to set up a rule that will automatically prevent returns for any of your products. The app also keeps track of when each purchase was made, and will notify customers about which products can be returned dependent on how their rules are set.
Store overrides
Sometimes, to satisfy a customer's complaint, your store might choose to create a return outside of your normal return policy (maybe they call in 45 days after their order, when you only have a 30 day return policy). The app will allow you to manually override any of your return rules so that you can create a return request in the system. The customer can access this request just like any other.
Flexible and customizable
The app was designed from the ground up to be flexible enough to meet the needs of most stores. You can change language settings, return groups, make custom statuses, and style almost any aspect of the customer returns widget. The return portal embeds easily using the Shopify Pages feature, which means you can include it alongside your return policy.
Automatically generate shipping labels with UPS
Using our powerful, direct integration with UPS, you can allow customers to automatically generate return shipping labels. Once a shipping label is printed, the customer prints it out and attaches it to their shipment. They don't even need to leave their house!
Return analytics
View the status of your returns pipeline at a glance, by seeing how many products are approved for return, and a breakdown of the types of returns that are being submitted (for Credit, Refund, or Replacement).