Analyze and Measure Customer Sentiment
Callexa uses modern 1 click surveys based on the Net Promoter® Score (NPS), measuring the willingness of your customers to recommend you to their friends or colleagues. By doing so, your customer puts his credibility on the line, which results in more accurate assessments than impersonal star ratings. The NPS is already used by many well-known companies and has proven to achieve higher response rates than ordinary survey methods.
Customizable Survey Templates
Our survey template is optimized for mailings and compatible with most email clients, webmail services or web browsers. Adapt it to your needs with custom text blocks, colors and your company logo. No tedious scripting, what you see is what you get. Plus you can add optional follow-up questions and tag ratings for more detailed feedback.
Automation
Let Callexa send automated surveys a few days after an order has been shipped. Incoming ratings and comments will be attached to the order entry.
Also track the development of your overall NPS score, based on the responses you get. Our well-arranged dashboard keeps you informed about all incoming feedback and detailed reports help you to evaluate your service quality.
Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.