原文内容
Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.
Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.
Distinctive Features:Cart Saving
Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.
Real-time visitor list
See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.
Facebook messenger integration
Answer chat messages sent by Facebook users to your store’s page directly from Chatra.
Live typing insights
See what customers type before they hit "send". Save time on preparing an answer.
Group chats
Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
Visitor information
Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.
Conversation history
We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
Intelligent contact form bot
Collects contact information when you are offline or unavailable to chat so that you can get back to customers even if they left your site.
Targeted chats (triggers)
Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
Correct typos
Correct answers after sending the chat message.
Works everywhere
Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
Looks & feels like a messenger app
Smooth animations, avatars, beautiful design.
Agent photos visible pre-chat
After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality live chat interactions.
Work from a browser, desktop or mobile apps
Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
Free forever plan.