Cash on delivery Verification using IVR
Verify customer's contact number and take their confirmation regarding the order while using cash on delivery payment.
You can customize the​ settings​ easily through the app admin area.
COD Verification by IVR call allows you to automate the process of verification for the Cash on Delivery payment orders.
Reduce the number of Cancellations. Identify fake orders before shipping from your warehouse.
Optimize operational cost. Reduce cost on attempted deliveries by verifying whether the customer has legitimately placed the order or not.
Smart Features, Simple to use:
Enable COD IVR Feature: One-click enable & disable the option to automate the IVR call verification.
Manage your IVR call-template: Set your welcome note, order confirmation and cancellation message for call.
Enable Follow-up calling option: Trigger follow-up calls if your customer doesn't answer the first call.
Do Not Disturb feature: Set the preferred time when no IVR call will be placed.
IVR Call for a minimum order amount: Enable IVR Call by setting a minimum or maximum order amount limit for your COD orders.
Tag for COD Verified Orders: Create various tags like Order confirmed, Order canceled, which will be added to the orders on Shopify after the IVR Call confirmation.