The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.
As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.
Use other popular Shopify apps, like Smile, Aircall, Smooch, Recharge, Swell, Veeqo, Intercom or soon Ping directly through Gorgias. allowing you to cancel recurring subscriptions, modify loyalty points, and more functionality, all without leaving your help desk!
Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.
Provide Customer Service On Every CRM Channel
Manage conversations from email, live chat, phone, and social in one helpdesk
See the full customer live chat and message history across different channels in one view
Support for multiple stores
Cut Customer Support Time In Half
Respond instantly with live chat
See customer support details and orders right next to the ticket
Respond in one click using pre-made templates
Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Eliminate Ticket Backlog
Set up automated responses & bot to common tickets like “where’s my order?”
Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’
Increase Conversions And Revenue
Live Chat with customers currently on your store
See which pages they're on and their purchase history
Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay
Do More Than Reply
Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
Perform actions like awarding loyalty points without leaving the chat
Cancel, refund, or duplicate orders with a click from inside Gorgias
Switch from Zendesk, Intercom, Ping, Apple Business Chat, HelpCenter, contact us