The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify & Shopify Plus.
5* rating
Chat, email, social, SMS, voice all in one place
Live demos and training
30 sec deploy w/ no coding
Manage multiple stores in one account
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for e-commerce. Manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat ticket conversations in a shared team inbox and provide amazing customer support that results in sales.
Built for Shopify
Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. Manage and draft orders, process refunds, cancellations, and update customer/order data on-the-fly within customer support conversations. Other benefits include:
See cart content and track browsing activity w/ Re:amaze Live
View customer's screen live in real time
Send products to customers in chat
Create dynamic canned replies w/ Shopify macros
Create automated workflows w/ Shopify macros
Use Re:amaze Chat to automatically engage specific types of customers w/ Shopify macros
Measure your customer service team's revenue and conversion impact
Top Shopify apps like Smile, ReCharge, Octane AI, Klaviyo, & Stamped.io integrate with Re:amaze for data access without leaving your helpdesk ticketing and live chat support dashboard.
Boost Sales By 25%
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty through automation.
Start by adding Re:amaze Chat to your storefront. Next, create automated engagement campaigns via Cues. Cues will allow you to specify the message, duration of message, the sender, and add call-to-action buttons and trigger on conditions such as:
Time on page
Current / Referring URL
Total Shopify spend / order count
Items in cart
Exit intent
Etc
Use Re:amaze Chat and Cues for holiday promotions, special sales for VIP customers, cross-selling, up-selling, new product announcements, and various other events!
Reduce Customer Service Time By 40% via Automation and Bots
Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensure speed and accuracy.
Pre-built chatbots helps answer order related questions and questions covered in your FAQ
Build your own multi-step chatbot to help, guide, and sell to customers
Use AI powered Intents to classify support messages and train Re:amaze to predict customer sentiments accurately
Create workflows to accurately route, reply, assign, and tag tickets in your helpdesk
Show status pages to alert customers of backorders, delays, inventory issues