ALL DATA IN ONE WINDOWAnalytics
Multi-criteria Analysis of your online store.
System analyzes the profitability of your business, monitors the conversion rate and the effectiveness of advertising, measures the level of customer loyalty and identifies the sales leaders.
Work with list of orders
The advanced filter allows you to identify any possible category of an order. It can also create the template for repetitive operations which saves time spent on order processing. The list can be exported to your PC.
Work with orders
retailCRM makes it possible to process orders entirely in one window. There is information about the customer, added goods, discount schemes, choice of warehouse, stock control, dispatch and delivery, payment methods and order tasks in one window for each order. However, you can add any other fields, if required.
Customers
retailCRM collects, stores and analyzes all the information about each customer. It includes contact details, purchased goods, financial history, history of site visits, received e-mails and SMS, phone calls.
Managers
retailCRM allows you to measure the performance of sales managers. Built-in analytical widgets show the revenue for each manager, the number of processed orders, the upsell and other relevant information according to which you can pay the salary and bonuses of your sales managers.
retailCRM key features
Single processing window for orders from different sources (websites, marketplaces, landing pages and etc.)
Comprehensive analytics on customers, products, orders and ad sources
Personalized SMS/emails on orders and customers are sent automatically
Open API for integration with delivery services, warehouse systems, telephonies, order sources, fulfillment-services and other
Control over managers due to activity reports, call records, recording of the full change history and rules of work with orders and customers
Automated triggers for making business processes, reminders on tasks and automatic communication with customers
IP-telephony integration allows to recognize the customer upon incoming call, make calls from retailCRM, make call records and build reports on calls of team members
Delivery services integration allows automatic calculation of cost, sending and tracking of the request directly in retailCRM
Features application
automatic webhook registration
full catalog exportation from Shopify to retailCRM
catalog XML Generation
automatic customer synchronization with retailCRM
automatic order synchronization with retailCRM
customer and order changes exportation to Shopify from retailCRM
This app only works in the following countries:
Belgium
France
Germany
Netherlands
Russian Federation
Spain
United Kingdom