RESPONSIVE, GLOBAL SUPPORT
World-class support team at your side.
TRUSTWORTHY
Trusted by the fastest growing Shopify stores to deliver a seamless returns-experience to their customers. In eCommerce since 2006.
OUR MISSION
We at Rich Commerce strive to bring enterprise grade automation to eCommerce merchants of all sizes. By 2025 we will help 1.000.000 eCommerce merchants to make more money with their existing stores through more efficiency in their processes. With Rich Returns we dramatically lower your time and cost for handling returns while delivering an exceptional returns center experience for your customers. Our returns management portal & RMA software works like magic. Offer your customers an exceptional post-purchase experience.
FEATURES
Built exclusively for Shopify and Shopify Plus merchants
works globally (- not US only -)
Multi-Language & Currency support
Create Pre-Paid return labels for your customers
Connect with 50+ carriers around the world through Shippo and ShipStation: USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes & more
beautiful branded returns portal for your customers
dashboard to manage all your returns
analytics dashboard
variant exchanges (Pro Plan)
exchange orders (Premium Plan)
exclude products
customizable emails
custom return-reasons
custom return period
auto-accept returns
restocking & shipping-label fees
customer photo uploads & review (Add-On)
CSV Exports (Pro plan)
using Intercom? Put Rich Returns right into your Intercom-widget
GDPR compliant (see below for details - we are privacy freaks)
Worldclass support
SHOPIFY PLUS
Our experience with Plus merchants makes us your trusted partner for going global with your brand. Contact us directly for more.
GDPR
We have been dealing with GDPR before GDPR was even a thing and are more than committed to take data privacy serious. If you require a signed DPA just send us a message and we'll set you up. We are located in Munich (Germany). All our customer data is hosted in the EU. We select and screen each and every technology partner we use in great detail.
ABOUT
Our team has been in eCommerce since 2006. We went from cutting-edge academic research in e-commerce and mobile-commerce to building massive multichannel online-stores. Since then we are focused on bringing the best tools that helped us scale our business to merchants worldwide. Cheers to a bright future together in the eCommerce space!
WE GOT YOU COVERED
Rich Returns is a great native replacement for AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs, Exchange it, Loop