About SaleBack - Abandoned Cart & Marketing Automation via Facebook MessengerGet your Abandoned Carts back
Once this app is installed, a “Send to Messenger” checkbox appears in your product pages below the Add to Cart button. Once your customer clicks Add to cart, he then automatically gets opted in to get Facebook messages from your Facebook page. Your page then sends him up to 3 reminder messages if he didn’t check out. These messages help you to win your sales back.
Facebook Messenger Retargeting
The reminder messages remind your customers of the exact products they viewed, remind them of their loving feelings on your products. It’s like retargeting, but more naturally and more closer.
Messenger Remarketing for both customers who abandoned carts and those who purchased
Comparing to email marketing, Facebook Messenger is 10x higher open and click through rates. You can create campaigns to notify your customers about your latest news or offer coupon codes.
Making conversations with your customers is one of the best ways to build trust and grow sales.
FAQs:
Q: Who is the sender of the reminder Facebook message?
A: Your Facebook page automatically sends the message. During install, you choose to connect your Facebook page. And that Facebook page has to be under your page role as an admin, not other roles.
Q: How many reminder messages get sent?
A: SaleBack sends three Facebook messages on your Facebook page behalf. One will be sent after the cart gets abandoned, the second one will be after the first one, the third one is after the second one. You can set time for these three reminders, they are in a range of 1 hour and 24 hours. In those cases, we check to make sure the customer did not close a sale before we send them a message!
Q: Can I customize the reminder message?
A: Yes, you can customize the body of the message as well as the call-to-action button.
Q: Is this within Facebook’s terms-of-service?
A: Yes, when your visitor opts-in through the checkbox, you are allowed to send him reminder messages.
Q: Is visitors’ information collected in the list right after they click Add to cart?
A: Yes, it is. After a user clicks Add to cart, you got him/her on the list without full information. In case he/she messages you back, you got full information including his/her Facebook Avatar, First Name, Last Name, Gender, Locale,etc. In both cases, whether the customer messages you back or not, you are able to send out any custom message, especially send out remarketing messages afterward.
Q: I’m not seeing the messages being sent within the Sent folder of my Facebook business page’s Inbox.
A: You’ll only see the message threads when your visitor replies. Most people just see your automated message and take action without replying. So you won’t see them in your Sent fo