What is Scout?
Scout is a personal assistant that will recover more abandoned checkouts, reduce abandoned carts, retain more of your best customers, and increase customer lifetime value (LTV).
Scout watches for relationship building opportunities and recommends the right actions you should take, directly through it’s Facebook or Slack chat with you. It will make sure you’re developing the right relationship with the right customers at the right time.
What Scout can do:
Alert you when a customer abandoned checkout and give you recovery actions
Alert you when customers make a repurchase so you can say “thanks” to build loyalty
Alert you when a customer becomes a “VIP” and makes a huge order
Remind you about follow-ups, so you can proactively make up-sales and re-sells
New customer alerts so you can start new brand relationships right!
Phone
The 1-on-1 phone conversation is by far the best way to recover abandoned checkouts. Recovery is much easier when you have a dialogue with customers and learn the reasons they abandoned the order. It works especially well for high ticket items and niche products where customers likely have questions or concerns. Furniture, art, designer fashion, just to name a few. It's not enough to just recover carts, you need to learn why so you don't lose future checkouts for the same reasons.
SMS
SMS is a great channel not only for order recovery, but also for post-sale customer support. It’s always a good idea to say thank you to customers. Getting a personal “thank you” from your business is sure make your customers feel appreciated.
WhatsApp
Like SMS, the WhatsApp channel is great for easy 1-on-1 conversations. It's great because of the richer communication both you and your customer can share. Send videos, images, and longer texts for high levels of engagement. For example, we have a furniture retailer in Malaysia that’s recovering 75% of their abandoned checkouts through WhatsApp, check the story on our blog.
Email
When customers don’t leave a phone number, Scout will give you the right actions to take through email. You can send Checkout Recovery, Thank You, and even Follow-up emails. In our experience the Phone, SMS and WhatsApp channels work even better when you combine them with 1-on-1 personalized emails.
Checkout our website for free resources to help you growAbout Us
We are a Toronto based ecommerce app company. Our belief is that customer relationships are the key competitive advantage for small businesses. With the rise of online shopping, 1-on-1 conversations are falling to the way-side. Our mission is to make it easier for busy retailers to deliver the perfect personalized conversations. After all, Relationships = Revenue!
Also, check the other apps we've built!