SOCO turns your website visits into sales through Conversational Marketing. We do this by engaging your customers in conversation about items they may be interested in, much like going shopping with a friend. And SOCO keeps learning – we use data from website visitors and previous customer conversations to fine-tune questions that engage visitors.
Identify customers personally
Studies show that personalization increases conversions. We match up your customers’ tastes with trending products and categories, demographics, shopping history, and more to serve up questions that they are more likely to respond to.
Instant product mapping and suggestions
SOCO is your sales assistant – we instantly search, suggest, and optimize your products for each customer. And we know what customers are asking for, even if they don’t mention a keyword.
Convert sales with curated shopping lists
Once a customer is engaged and asks a question, SOCO customizes what the user sees on your site based on that interaction. This happens automatically based on the user’s query, without any effort on your part. We call this a curated list, or a curated product page. For example, if a customer is looking for waterproof shoes, SOCO produces a custom page with your best-selling waterproof shoes, related products of your choosing such as socks, umbrellas and so on, along with other related products that are your best-sellers.
Help customers compare products
SOCO adapts to the stage of the sales funnel your customers are at. On a product page, SOCO provides the options to view similar products, allowing them to do a guided comparison as opposed to being overwhelmed by too many options.
Engage with customers 24/7
SOCO is capable of having intelligent interactions with your customers 24/7, allowing you to focus on all the other parts of your business.
Mobile search optimization
Research shows a majority of orders are placed on mobile devices. Increase conversions by making your site easier to navigate – no website redesign necessary.
Works with your current website
SOCO works with any theme and is simple to set up. Just input one line of code and we’ll do the rest!
Powered by ConvMind artificial intelligence
SOCO is developed by ConvMind, powerful artificial intelligence from Carnegie Mellon University. We’ve helped non-Shopify e-commerce customers make impressive improvements in conversion rates, and now we’re bringing that power to you.
Features:
24/7 customer engagement
Personalized interactions based on customer demographics and history
Automatic custom-curated products lists/pages based on user questions
Automatic upselling & cross-selling
Similar product suggestions
Top product suggestions
Customizable suggestions
Natural language understanding