Support Tickets Plus Returns & Exchanges
STP is a fully integrated system for managing customer support issues. Support Tickets, Exchanges & Returns are all managed right from your Shopify Admin. You and your customers never leave your Shop to manage their Support Tickets.
By keeping the customer front end short and sweet, STP allows customers from all walks of life to easily request a ticket for their order. The best part is Tickets are interchangeable. So if a customer requests a Support Ticket but actually needs an RMA then you can simply add items to their Ticket and use it as an RMA.
Customers always have access to their Tickets right in your Shop. They can review files, shipping labels, comments, ticket history & even post messages to you right from their Ticket.