Live chat with audio call and video chat
Providing only texting is to limit your customer engagement and support. It is natural, often the only alternative, for the customers to engage in a voice call or video chat. WherEver Chat offers in-browser audio call and video chat. Multiplexing text, audio and video chat in a single screen gives you the best-in-class customer acquisition and service capabilities. More than reassuring words, WherEver Chat is ample proof that you are available and truly care for your customers, all the time.
Custom click-to-chat link
Other than your website, you have many digital touch points - facebook, email campaign, twitter, yellow pages etc. How about providing a chat opportunity there? WherEver chat gives you a custom click-to-chat link. On click, a prospect is instantly connected for a chat session. Embed this link in facebook-post, email signature, etc. Increase customer acquisition opportunity by an order of magnitude.
Be connected on the go
You or your agents may not be online. When a customer visits you website, you ( or your agents ) get a push notification in your mobile. You can choose to begin chatting then and there. Do not miss a customer acquisition online or offline. No software to download or install in your mobile.
Multi-session chats
Customer acquisition and customer service are seldom one-time chats. Often, the first chat will just set the context and you or your customer will have to trigger subsequent sessions, may be on a different day. WherEver Chat preserves the chat history and resumes from the last session. The sessions can be across devices too.
Also, the chat history helps you to understand the customer persona better and gives you a context for chatting.
Concurrent chats
You (or your agents) can chat with any number of customers concurrently.
Attach file, snap shot
You or customers can send across files and snapshots.
Preview what the customer types
Get to know what the customer as he types. Be ready with a reply before the customer presses enter button.
Device neutral
Texting, audio call or video chat is available across devices such as desktop, tablet and mobile and across platforms like Windows, Android, Mac OS, iOS.
One-click install
No registration details. No password setting.