CallTrackingMetrics

CallTrackingMetrics is trusted by businesses around the world to successfully track and manage calls for improved customer experiences. With CallTrackingMetrics, sales and service agents can view customer data, including complete order history, as soon as the phone rings.
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking and automation platform providing businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and call management, our solution arms businesses with the tools to transform communication into powerful intelligence.
Why CallTrackingMetrics and Shopify?
Connecting CallTrackingMetrics with Shopify makes it easy to effectively track and manage calls related to orders. Agents are able to provide better customer service, by viewing caller order history as calls come in, automating return calls, and identifying buyer preferences- in real time.
* Automatically trigger call-backs after new orders are placed, order status, or custom order criteria
* View customer history and caller demographic data in real-time
* Eliminate the need for customers to repeat or spell important contact information
* Increase the touch points you have with your customers
* Improve sales team efficiency
* Identify additional sales opportunities
* Local and Toll-free tracking numbers available in over fifty countries
Requirements and Cost
To use this integration, you must have a CallTrackingMetrics Contact Center plan subscription. You can learn more about our plans on our website.
Service Free Trial
Although Shopify is not able to provide a free integration, you can trial the integration by requesting a free CallTrackingMetrics trial on our website.
Automated Text Messaging on Orders
Create SMS campaigns around orders and automatically notify customers during the fulfillment process.
* Trigger text messages based on order status
* Specify the number that customers see for each SMS campaign
* Set up automated replies when a customer sends a text response
* Send bulk text messages— even on a recurring schedule
Robust Call Tracking & Marketing Attribution
Dynamically display advertising tracking numbers on your Shopify website based on how the visitor found you—even down to the keyword level. This information allows you to optimize your online advertising towards those channels that are sending the highest converting traffic to your website. Our platform will identify return visitors and attribute those communications back to the original referring source.