NOTE: Shopify Chat requires an iOS device. Messages are managed in Shopify Ping which is currently only available for iPhone or iPad.
Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.
Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.
Messages show up inside Shopify Ping, a free iOS app. Ping lets you send products, discounts, and new orders right inside your conversations with only a few taps.
With Ping and Shopify Chat you can:
Add and customize a Chat button on your online store
Respond to inquiries in real-time using Shopify Ping
Send products, discounts, and new orders in chat
Track Shopify sales using your sales channel overview and Analytics pages
Eligibility requirements:
To use Shopify Chat you must have an online store
Shopify Ping must be installed on an iOS device to receive and respond to messages