SMS Notifications
Now send SMS alerts to more than 220 countries world wide. Notify your customers about Account creation, Order creation, Order fulfilled, In-Transit, Out of delivery, Order cancelled, Order refund, abandoned orders and many more.
SMS communication has many benefits including facilitating communication with your customers, your customer also receives the details of the order faster. Short text messages are sent primarily as information on the status of the order, such as a message confirming the correct course of a transaction or message about delivery time of orders. SMS is the fastest communication with your customers and savings for the company due to reduced costs associated with undelivered shipments.
Convert cart abandoners into customers & regain your revenue. You can send up to 3 text follow-ups:-Follow up 1:-
This is primarily used as a reminder of what they have abandoned. Ideal time:- After 1 hours, 4 hours or 10 hours.
Follow up 2:-
This can be used to make them an offer or discount. Because three of the top four reasons that people abandon their carts have to do with prices. Ideal time:- After 10 hours, 24 hours
Follow up 3:-
This should be the final follow up, you can make the offer again or collect the feedback about the reason for their cart abandonment. Ideal time:- After 24 hours, 48 hours or 72 hours.
Features:
Customer get information through SMS, no need to check the mail from wherever.
SMS notifications send to the customer and an admin, while the order gets placed.
Send SMS notifications to 220 countries.
SMS notification to customer, if order gets cancelled.
If Order gets placed, then the SMS notification to customer tells the Order successfully placed with Order Id.
If Order status change to shipping, then the customers gets the SMS notification like ‘Order shipped with Tracking number and shipping provider name.
Unique shortened URLs for your tracking numbers.
If Order status change to delivery, then the customers gets the SMS notification like ‘Order successful to delivered’.
With Shipway integration, send the notification to customer about the order delivery, order in-transit, order delivered, etc.
Send birthday reminders using 3rd party app integration with Shopify app ReConvert post purchase upsell.
Now you can also send abandoned cart recover messages as well.
NOTE:
If you do not want the SMS function for the time being then you can disable add-on by yourself.
Integrates with:
Shipway: - Shipment tracking, Notification and Order review service.
ReConvert: - post purchase upsell.