fabReturns

fabReturns: The only truly complete returns platform. Created by a brand expert.
fabReturns makes returns, exchanges and store credits super simple for your customers so you can boost sales, lower return shipping fees and eliminate additional warehouse costs. Do more good with option to donate returns.
All Features. All the Time
All features, all the time. Includes any new features we add to enhance the app. Custom integrations are available. Contact us by emailing help@fabreturns.com
Built to Solve the Returns Dilemma for Brands of All Sizes
We built the technology to solve the growing returns dilemma. First, make returns easy for customers and focus on creating more sales through repurchases. Second, create a way to deal with certain products that don't make financial sense to reprocess into your inventory.
Save Sales Exchanges & Store Credits
We've created the ultimate way to save sales with an exchanges and/or by issuing store credits your customer can use multiple times at their discretion. No gift cards required!
Technology for Good
Create social goodwill and bring customers on the journey. Option to select qualifying products to be sent to one of our charity partners nearest your customer; save money and help others.
Save the Planet and Incorporate Sustainability into your Brand Ethos
Send returns to charity and we plant trees through our partnership with Eden Reforestation Projects. Create jobs and save the planet. See our website for more info.
Created by Brand and Industry Expert
fabReturns was created by Aaron Clements, an operations executive with 24 years of experience in the fashion industry working with top brands like Hurley, Nike, Tentree and L*Space.
Automated and Friction Free Returns
Branded returns page so your customer can process their own returns. Automate the work, delight customers and focus on generating more sales.
Integrated with Shippo for Return Labels
Connect to Shippo at install so you get the best rates and most carrier options. Use your own carrier accounts!
Event Notifications for an Elevated Experience
Stay ahead of your customer so you can issue refunds and re-market earlier in the returns process. Reduce customer inquiries because you're ahead of the game.
Core Features
Exchanges & Store Credits!
Cost per return goes down as volume goes up
Activate store credits at carrier scan or label creation
Set return rules with order and product tagging
Customizable return reasons and policies
Allow free returns or have your customer pay
Auto approve or hold return requests for approval
Option to use USPS, FedEx, UPS and other carriers
Scan based return labels - pay at scan
Option to send returns to charity and bypass your DC
Every time a return is created we plant a tree!