customer support

Why Do You Need WhatSocial On Your Store?
With the help of WhatSocial, you can now connect directly with customers on your store. Chat with them directly, provide support/coupons which can increase your business manifold.
The major advantage is that if a customer starts the chat with you and leaves your website without purchasing anything, you can still communicate with them and convert that lead to a sale.
How It Works?
Install the WhatSocial(Whatsapp for Shopify Store) app on your store

Recent app updates:
Prebuilt form templates (get started in seconds)
New drag-and-drop form builder
New field types and data types
Advanced field validation
Multi-step forms (form steps)
Bulk upload 'choices' for multi-choice and dropdown fields
Conditional rules (show/hide fields and much more)
Preview forms and form submissions
Form revision history
Customize multiple forms

Description
Why should your online store be any different from a physical store? With StoreView see everything that takes place on your store right in front of your eyes, as it happens.
StoreView records cart changes, checkouts and orders that happen on your store in real-time. You will be able to see what products are being added to your users' carts, allowing you to make intelligent decisions on how to increase your conversions.
Features
View your store's cart activity in detail as users add or remove items.

Simple order tracking for your customers - so you can have more time to focus on what matters most.
Trackable by Sovi Apps is a simple tool that gives your Customers the ability to view the summary of their orders as many times as they'd like, saving you time normally spent on customer support so you can focus on growing your business.
*IMPORTANT: What carriers are compatible with this app and Shopify's order summary page?*

How it works:-
App Allows your visitors to ask questions about your products from product pages.
You get question notification and link to question page via Email to your preferred email ID.
You can specify notification email ID which can be of any person, either your own or of Support Person.
Once the question is answered, it can be either published or hidden from the product page.
How will this app benefit you?
The published answer will add fresh content to product pages will improve SEO of respective product pages.

Note: This app is only available to Shopify Plus customers.
Launchpad is a scheduling tool that lives inside your Shopify admin allowing you to schedule product visibility, Shopify Scripts, themes, discounts, and more with a defined start and end time. You can now prepare your Shopify store for any event, without all the headaches.
Launchpad offers a simple way to automate and schedule a sales campaign, product release, or flash sale. Some examples include:
Merchandising
Select the specific products to publish for your sale, and update inventory as needed

TrackingGenie turns frustrated customers who are waiting for their delivery, into calm ones. Customers can now track their order at all times without you having to mess around with real tracking numbers. TrackingGenie truly fulfills your tracking wishes.
No need for tracking numbers
TrackingGenie automatically provides estimated delivery dates on each order, so the customer can always know when to expect it.
Prevents a flood of emails and support inquiries TrackingGenie magically eliminates massive amounts of customers asking when they can expect their order.

Gobot enables your visitors to rediscover shopping in an interactive, visual, personalized, and conversational way!
Companies of all sizes use Gobot to automatically:
Help shoppers find the perfect product
Answer customer questions
Boost store sales
Collect customer feedback
Send personalized emails
Schedule appointments
...and much more - no programming skills needed!

Tobi will drive more traffic to your online store - and increase your sales too! This innovative app works with SMS and Facebook Messenger to send customers promotional offers, order updates and reminders if they abandon their shopping cart.
Over 1.3 billion people worldwide use Facebook Messenger each month. And SMS messages receive a fantastic open rate of 98%.
Add this to the fact that most people always keep their phones with them (and often check them), and you’ve got yourself a recipe for success with Tobi!
Recover lost sales from abandoned shopping carts

What is Kea Labs?
Kea Labs is the ultimate search solution you need. It not only brings relevant results to your customers, but also optimises ranking with an ultimate goal - maximise store profit.
Kea Labs completely replaces in-store Search by two parts: rapidly fast search bar with autocomplete and Search Results page with automatic filters. It also may search over any content - products, articles, reviews, etc.
Features
Self learning Search. Continuously improves relevance based on the processing customer actions using Machine Learning