customer support

Are you social?
Most customers today spend their time on social media. Having an active social media account is one of the top ways to gain customers. You can market new products and promotions to them, and it's easy for existing customers to become repeat customers, as well as share with their friends so that you can gain new customers!
But with so many social media accounts to access, how can you be sure your clients are able to find you? Those tiny social icons on your store that get lost in the footer?

App provides a way to let your customers ask question regarding particular product directly from product page and thus reach out to admin quickly.
Store admin can post own question with answer which they think may also be going to be useful for customers to sell their products effectively.
All in all, app makes the shopping experience hassle free, reliable and trustworthy.
How it works?
Customer asks question from product page and admin receives a quick email notification about the posted query.

"# Increase sales by letting your mobile customers WhatsApp message you!
Customers who visit your store via mobile phones make up a majority of most store's traffic. And a lot of those customers use WhatsApp (especially customers outside the United States), but in our experience sales from mobile are MUCH lower than desktop sales...
Easy WhatsApp Chat fixes this!

Why an online store needs a forum
When customers love your product, they also tend to share that interest and search and exchange with like-minded people. Having a forum helps your store become more professional and insightful. It helps you build a community around your brand, capture customer needs, handle problems that your customers have, and drive long-term sales.
Xenforum lets you easily add a forum to your Shopify store.
What can you do with a forum
You can build a forum for:
- Customer support forum
- Product pre-sales Q&A

In a nutshell
This app will help you build a robust returns process that you can use as an amazingly powerful marketing tool for your store. Allow customers to submit return requests, track the status of those returns and print shipping labels, all from an integrated portal on your Shopify store.
On the back-end, your team can set custom return rules and deadlines, see analytics on return requests, and approve/reject requests with ease. Spend less time managing returns over email and let the app do it for you!
Powerful customer portal

Ampjar
Better email newsletters and ads – right out of the jar
Ampjar builds stylish and smart newsletters for you in minutes and helps you share, and be shared by, authentic and engaging brands.
Ampjar builds your email newsletters for you using your most popular social content. Creating and sending email campaigns will now take you just a few minutes ...and because campaigns are built using your most popular content, you know your customers will love the content.

Message Mate is an elegant widget that makes it easy for customers to text you with one click!
Texting is the best way to scale customer support, cultivate happy customers, & build a highly engaged list
All this without creating an unreasonable and expensive load on your operations like phones or live chat do
What You Get
Text enable your existing business number, or a new virtual number customers can text
Texts are forwarded to your helpdesk, email, cellphone, and a web dashboard

Handling B2B / wholesale customers is different than managing regular consumers in multiple ways. You usually want to qualify business customers before showing them wholesale pricing, and if you’re in the EU you’ll want to get their VAT ID so they can buy from your store without paying VAT.
Custom registration form for wholesale customers

What is love it or leave it ?
Right now, a lot of boutiques always post in their groups things like, Be The Buyer - Buy or Pass - Love It or Leave It). This is something they use to collect feedback on items their customers are interested in them carrying.
This app will allow customers to dislike the products they don’t like and like the products they do like, then stores could collect that feedback and decide there store items on the basis of feedback generated.

Add a "Callback request" button to your Shopify store to increase the number of leads you receive
Callback Button adds a highly customizable "Callback request" button to your product pages. Your customers can choose if they want to be contacted via phone, SMS, or WhatsApp. You can modify these contact options depending on your preferences. Select your own colors and labels to match your store's design.
Increase conversion rates