customer support

What is Chataffy?
Chataffy is an exceptional 24x7 Live Chat Agents Support & Sales Leads Generation service provider for Shopify stores.
You spend a fortune on attracting visitors to your Shopify store, but unfortunately, a large number of these visitors simply visit your website, roam around & jump off. And, with them goes the money you spent on bringing them. The worst part is that you don’t even get to offer assistance to them.
Chataffy is the perfect solution to this issue & a lot more.

HiSumo Helps You Work Smarter, Not Harder
Running an ecommerce store can be a demanding job even at the best of times—and staying on top of any questions your customers have can be one of the most time-consuming tasks.
HiSumo is an SMS chatbot developed specifically for Shopify that works around the clock to alert your customers to updates in their order, answer simple questions and even broadcast customized news for marketing purposes.
HiSumo saves you time and money while putting you back in the driver’s seat of your business.

Customise your Order fulfilment workflow
With Custom Order Status App you can create and manage custom order statuses. These statuses can then be assigned to your orders. For example if the order is out for delivery, you can set "Shipped" status. The app also allows you to send custom emails based on the custom statuses.
Features
Easy installation and setup.
Create unlimited order statuses.
Add icons and colours to custom statuses for easy recognition and usage.
Set status against an Order.

About ChatLi's Powerful Post-Purchase Capability
ChatLi is a powerful post-purchase conversation bot designed for the 21st century crowd. Its job is to reach out to the customer after the purchase to gain valuable feedback about the shopping experience.The challenge was to make a chatbot with natural sounding dialogue that reflects the 21st century values and appeals to the pop-cultured user base.

About Amaz Chat via Facebook Messenger
Using Facebook Messenger is a unique way to sell and to stay in touch with your customers which increase customer satisfaction.
Facebook messenger is the new email, through Facebook Messenger, you can give the personalized support to your customers, and increase the customer satisfaction. A good support indirectly increases the conversion rate and increase the trust on the website
Nowadays, most of the people prefer the Facebook messenger over the online chat, emails, and calls because Facebook messenger is very easy to use.

Order Status Messenger for Shopify
Fast communication and social media integration is crucial in modern eCommerce. Order Status Facebook messenger combines these two requirements by automatically sending out order updates via Facebook messenger.
Order Status Messenger connects your Shop to our Facebook Messenger Bot and sends your customers instant notifications about their order status updates like order receipts, payment confirmations and tracking info.

Stay on Top of Everything
Get updates on delegated work regarding your store and be notified of your store activities.
Increased Customer Satisfaction
Be notified of orders from Shopify and all the marketplaces you have enabled on OMNA. This allows you to fulfill orders as soon as possible and increase customer satisfaction!
Don't Lose a Sale
Receive real-time notification when your inventory runs out! Stock up quickly so you won't lose a sale.
Choose What's Important
Decide what activities to be notified of:

What is Igloo Free Returns Protection?
Think of it as *free returns insurance*
It enables shoppers to have the option of free returns at 1-3% of product value. This fee is paid by shoppers at checkout, making it completely free for merchants.
As a one-stop solution, Igloo removes the hassle of managing returns and claims on different platforms. Hence, the post-purchase experience is made fuss-free for both parties.

About
Sherlock prowls the web for social profiles (Facebook, Twitter, Instagram) of your customers. It's like Rapportive for Shopify.
The first thing you'll notice once Sherlock has done its 'digging' is how magical it feels to see profile pictures and social networks all automatically discovered, for each of your customers.

Support Tickets Plus Returns & Exchanges
STP is a fully integrated system for managing customer support issues. Support Tickets, Exchanges & Returns are all managed right from your Shopify Admin. You and your customers never leave your Shop to manage their Support Tickets.