customer support

Overview
Better Tracking is an affordable in-store order tracking solution, that will integrate beautifully with your store's theme. Improve your customers' shopping experience and reduce your customer support load today.
Features
Real time order tracking from over 500 couriers worldwide (Fully support AliExpress tracking numbers).
Allow customers to track their order using the order number & email address or by using their tracking number.

Ez FAQ - Create an FAQ Page for your Entire Store
Easily create an FAQ page for your entire web store. If you need a site-wide FAQ page, then Ez FAQ will help you get started right away! Create global questions and answers that will help your customers learn more about your store, products or more!
The Ez FAQ app automatically creates a "Page" in your Shopify store. The Page will inherit the look-and-feel of your current theme. The Page is available directly from your header, footer or any navigation link.

SMS Alerts allows you to quickly notify the customer through text messages with important order related information from right within Shopify. The app eliminates the need to use complicated SMS gateways or phone and allows you to send messages almost instantly. Some of the SMS Alerts App features are mentioned below.
Ready-made message templates for order confirmation, shipment creation, and order cancellation with an option to create custom templates as per your business needs.

Increase sales by letting your mobile customer text you!
Customers who visit your store via mobile phones make up 50% (or more) of most store's traffic.
However, they tend to convert far worse than customers using a desktop computer.
Mobile Chat fixes this!
This app adds a simple button at the bottom of your mobile website that allows your customers to text you. This allows customers to ask you questions and allows YOU to sell them on the product. All within a channel - texting - where 98% of people read every message.

Are you guilty of neglecting this important page? A page, that when given the proper attention, can actually boost your conversions and more importantly your:
SALES!
Nowadays, FAQ page represents one of the most valuable moments in a conversion funnel. Nowhere else does a visitor so deliberately indicate that they want to know the details of your product or service.
All the big brands like Amazon, eBay etc uses this approach to make their customer's life easier and increase their sales.

Facebook Messenger marketing today is the way to be on the cutting edge of technology in e-commerce. E-mail marketing appears to have lost its traction because of a low engagement rate. So it’s time to switch to Messenger - one of the leading social platforms. Whatever you could send to your customers in an email, will have a much better open rate on Messenger!
Reduce Abandoned Carts

Zapper - הקמת אתר מראה לזאפ
כל חנות צריכה ייצוג בזאפ, ובאמצעות zapper תוכלו להציג את מוצרי חנות ה-Shopify שלכם שם.
זאפ הוא אתר השוואת המחירים המוביל ביותר בארץ, עם מיליוני מבקרים מדי חודש שמשווים מחירים ונחשפים לחנויות שונות.
על מנת להציג מוצרים זאפ, זאפ צריכה לקבל העתק של החנות האינטרנטית שלכם בפורמט מסויים. העתק זה נקרא אתר מראה.
zapper יוצר לכם אתר מראה בפורמט המתאים לזאפ ולפי כל הדרישות שלהם. בנוסף, הוא יאפשר לכם להגדיר שדות מיוחדים עבור זאפ, כמו לדוגמא, מחיר משלוח, זמן אספקה ועוד, ויעדכן בכל זמן כל שינוי שתבצעו בחנות.
מאפייני zapper:

Facebook Chat is a powerful "all-in-one" customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required.
After your visitors click the icon, a Facebook Messenger window is opened on the side of their screen and they are able to message your Facebook page, while having your page still in front of them.
Conversations using Facebook messenger are long lasting, since your customers will read almost every message you send them.

ANIX is your visual voice and messaging assistant.
Answer questions, drive conversion and customer satisfaction with Anix’s natural-language user experience.
Anix is a customer engagement service available to help your customers 24/7, making the sales and support experience more efficient.
Customers interact with Anix using natural and personal communication, allowing for faster problem solving and clear next steps.
How does Anix work?

About App
This app allows you to add your own SMS gateway. That means if you already have a tie-up with any of SMS provider or gateway company then you are free to add that
SMS gateway in our app.
You multiple SMS gateways as per your need. You can also manage national/international SMS gateways as well.
You can add multiple Sender IDs according to SMS providers. This Sender IDs can be used while composing messages.
You can add, list and edit multiple SMS templates and use templates while composing messages.